Redeemers Structural Solutions, formerly Redeemers Group, moved into a new 53,000 square foot headquarters at 8000 Horizon Center Blvd. in Memphis this June. It celebrated with an open house that doubled as the launch of its new name. The 4-acre property has a lake, green space, a drive-through warehouse for crews, and a building full of rooms named for the company's history. For any home service owner who struggles to hire and keep good people, it's worth a look.
I got an invite to the Redeemers Structural Solutions open house in October. It was a big day for them. They had moved in that June and had just changed their name from Redeemers Group. They used the open house to show off the new name and the new campus at the same time.
That was a smart call. One event. Two announcements. A building full of people who went home and talked about both.
The new campus sits at 8000 Horizon Center Blvd. in Memphis. It covers 4 acres, with a lake and plenty of green space outside.
The building is 53,000 square feet, double the size of their last one. And this time, they own it.
Inside, it feels modern but warm. Wood tones. Big murals. And friendly faces at every turn.
Redeemers started 19 years ago in a 1,200 square foot office and warehouse on Jackson Ave.
That whole first building would fit inside one of their new conference rooms.
Since then, the company has worked out of five buildings. Four in Memphis. One in Little Rock, Arkansas, added a few years ago. Every move happened for the same reason. More team members. More trucks. More customers to take care of.
“Nearly twenty years ago I started a dream of taking care of my family by working for customers in the Memphis area. Once this began, I needed help to serve many customers. That small dream has grown almost without stop.”
Today Redeemers serves thousands of customers a year and takes on more than a thousand new projects. Owners Clint Cooper and Rosie Graves grew it on purpose, with disciplined growth and saving for the future. That's how they were able to buy this property instead of lease it.
Clint doesn't pretend every step was clear.
“Each successive move has been a leap of faith. So many decisions require someone to venture into the fog and believe that in moving forward, each new step will bring you closer to a better tomorrow.”
They didn't forget where they started, either. The rooms on the new campus are named for moments in the company's story. One conference room is called “Jackson,” after where it all began.
There's a lot here. Meeting rooms, a coffee bar, a game room, a gym, and a warehouse built for crews. Here's what stood out.
Redeemers is a Certified Evergreen company through the Tugboat Institute. That recognition goes to privately held companies built to last, not built to sell. Redeemers is part of a small, select group of companies to earn it, and the only one in Tennessee.
They gave it its own room. That tells you how much it means to them.
The Customer Care area is full of plants and good energy. This is the team that picks up the phone when a homeowner calls about a crack in the wall or a door that won't close.
That's the first voice a worried homeowner hears. Giving that team a space they enjoy coming to every day shows up on the call.
The coffee bar feels like a modern bistro. Long tables. Brick wall. A real place for the team to sit down for lunch or a break instead of eating in the truck.
The game room is called The Jock Yard. It's named for Jock, a beloved team member who passed away.
It has pool, foosball, ping pong, and hoops. Plenty of ways for the team to reset. And with this group, plenty of room for the team competitions that are sure to follow.
A mural of Jock, guitar in hand, looks over the room. It's a space he would have loved.
For Rosie, that's the point of all of it.
“As we have grown over the years, what the team needs to feel supported has grown, too. We're grateful to give our people a place they're excited about, take pride in, and feel reflects who we are. As a leader, seeing that excitement and sense of belonging is the most meaningful part of this milestone.”
The Foundry is the team gym. It gives the crew a place to work out before or after a long day in crawl spaces and on job sites.
The art here is worth slowing down for.
The Lovewell 5K mural shows kids and a dog running toward a bright sun. It brings a lot of energy to the hallway.
Down another hall, one wall is covered in mini construction workers and tools. It's a fun accent and a nod to the crews who do the work every day.
Out back is a massive warehouse with drive-through access. Trucks pull in, load up, and pull out.
Anyone who has run crews knows why that matters. Every minute spent jockeying trucks around a tight lot in the morning is a minute not spent on the job. This setup gets crews rolling faster.
With more than a thousand new projects a year, that adds up fast. Clint put it simply: “The key is this, we need more space to serve more customers.”
Finding good techs is hard. Keeping them is harder. Most home service owners I talk to say the same thing.
Pay matters. But people also want to work somewhere that feels like it's going somewhere. A place that remembers where it came from. A place that honors the people who were part of it.
Redeemers built that into the walls. Literally. And it shows. They keep getting recognized as a top workplace in Memphis and the Mid-South.
You don't need a 4-acre campus to do this. You need to treat your team like they're the reason the trucks roll. Because they are.
Even with the new building, Clint is already thinking about what's next.
“We have wanted a place like this and now we have it. The question still remains: how do we continue to improve our home while we serve so many customers with their homes?”
That's the right question. Congratulations to Clint, Rosie, and the whole Redeemers Structural Solutions team.
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