8 Cal Media /

Reputation Management

A five-star rating doesn't happen BY ACCIDENT.

Your Google rating is the first thing a homeowner sees before they ever call. We get a review request out after every job, answer every review that comes in, and keep your Google Business Profile current, so the stars actually reflect the work your crew is doing.

Book a Free Call See How It Works
EVERY JOB
Gets a review request, nobody has to remember to ask
EVERY REVIEW
Gets a response, good or bad
48 HRS
Target turnaround on any new review
CURRENT
Google Business Profile kept up to date
Sound familiar?

Your work is good. Your Google rating doesn't always say so.

01 — The Silent Majority

A happy customer rarely thinks to leave a review on their own. The upset ones almost always remember.

02 — The Ignored Review

A bad review sits there for months with no response. Every customer after that sees it unanswered.

03 — The Stale Profile

Hours, photos, and services on Google haven't been touched in a year. Customers assume you're not really open.

Your reputation isn't built by the jobs you do. It's built by what people see about the jobs you do, and nobody's managing that on top of running a crew.

How it works

Every job gets asked. Every review gets answered.

No spreadsheet, no sticky note to remind someone to ask for a review. It runs off the same job data as your Lead Flow Automation setup.

01Job Marked CompleteTriggers automatically from your CRM, no manual step for anyone on the crew
02Review Request SentText and email out within a day of the job, one tap straight to your Google listing
03Follow-Up for the Quiet OnesA second nudge for customers who don't respond to the first ask
04Every Review Gets a ResponseGood or bad, answered within 48 hours, written in your voice
05Profile Kept CurrentHours, photos, services, and posts on your Google Business Profile updated regularly
What's included

The whole profile, watched and managed.

Not just review requests. The full picture a homeowner sees before they ever pick up the phone.

01

Automated Review Requests

Sent after every completed job. Nobody on your team has to remember to ask.

02

Review Response Management

Every review answered, good or bad, professionally and fast.

03

Google Business Profile Upkeep

Hours, photos, services, and posts kept current so the profile looks like an active business.

04

Negative Review Alerts

You're notified the moment a bad review lands, before it sits unanswered for anyone else to find.

05

Monthly Rating Report

Star rating trend, review volume, and response time, tracked and reviewed with you.

Built for shops doing good work nobody's talking about.

Good fit if you're

  • Doing solid work but your Google rating doesn't reflect it
  • Getting reviews randomly with nobody following up on them
  • Not sure the last time your Google Business Profile was updated
  • Tired of finding out about a bad review weeks after it posted

Not a fit if you're

  • Already have someone managing reviews daily and doing it well
  • Getting consistent reviews and responding to every one already
  • Working through service quality issues the reviews are correctly flagging
Why 8 Cal Media

One bad review shouldn't sit there for months.

An unanswered one-star review sits at the top of your profile for as long as you let it. We make sure it's not the last thing a homeowner sees before they call someone else.

This runs on the same system as your Lead Flow Automation and Ad Management, so review requests, lead follow-up, and ad tracking all work off one customer record, not three disconnected tools nobody's watching.

48 hrs
Target response time on every new review
Ready when you are

Good work should show up in your rating.

Fifteen minutes on the phone. We'll take a look at your current profile and reviews and show you exactly what's slipping through.

Book Your Free Call
Call (901) 352-4077 or email info@8calmedia.com